Collection Agent

Collection Agent

Collection Agent

The job of the collection agent is to get in touch with debtors on behalf of the clients of the debt collection agency he works for. The career of a collection agent focuses on following certain legal protocol for debt collection and at the same time creating a sense of imperiousness for debtors to start paying the money they owe. Usually, the workday of the collection agent involves sending letters to debtors and calling debtors on the phone.

The debtors receive form letters from collection agents. The purpose of these letters is to create a sense of urgency for debtors, so that they can pay back a certain amount of money within a specified time frame. At the end of each letter, the debtor is asked to get in touch with the collection agency in order to make payment arrangements as quickly as possible. It's not uncommon for the outer envelope to have little to no information regarding the return address, when collection letters are mailed. The law does not allow collection agencies to say anything regarding the debt when they send addressed letters to debtors.

A collection agent is obligated to keep the debt confidential, when contacting debtors by phone and talk about it only to the debtor. For instance, if an individual different from the debtor answers the collection agent's call, the agent has to leave his or her phone number and name so that the debtor can get in touch with him or her. In addition, a collection agent may leave a message such as "Hello, my name is Ben Johnson and I'm calling for Henry Smith regarding a very urgent matter. Mr. Smith, please call me back at . as soon as you can.", if the answering machine of the debtor answers the agent's call.

The debtor receives a toll free phone number from collection agent so that whenever the debtor decided to call the collection agent, he or she doesn't have to pay a penny. Within the law, collection agents try everything they can when speaking with debtors in order to make them consent to a payment schedule. Each day, a collection agent handles a certain amount of delinquent account and he or she is usually responsible for them.

Any sort of threat to debtors by collection agents is considered illegal. The collection agency might ask collection agent to send the debtor a demand letter, if a debtor consistently ignores an agent's requests to pay. A specific time and amount limit is stated by the demand letter, so if the debtor wants to avoid being sued in the court of law because of his debt, he or she must pay.

A high turnover rate is quite common when it comes to collection jobs. Due to the stress and tension of arguing with debtors every single day, it's likely for a collection agent to quit. Usually, collection agents are paid and evaluated based on how good they do with recovering payments from debtors and because of that the there's a high pressure to get payments from debtors.

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